When you submit a non-emergency repair, we first contact the property owner for authorization for the repair. This generally takes a short period of time, but can take up to 24 hours. After we receive authorization, we contact the appropriate company about the repair. We give them your information and they contact you to set an appointment for a service call. Usually the problem can be solved when the repair company comes to the house. If parts need to be ordered or whatever is broken needs to be completely replaced, there may be extra time involved.